WatchID Support

Questions about a scan, a subscription, or your data? Email us and we reply within two business days. Please include the email address of your WatchID account.

christophe@horoview.com

Français : écrivez-nous à la même adresse, nous répondons en français sous deux jours ouvrés.

Scans and results

Every account includes three free scans. Only a completed identification uses a free scan; photos that are not recognised as a watch do not. Results are automated estimates and never an authentication, certification, or valuation. Use a sharp, well-lit photo of the dial for the best match.

WatchID Pro subscriptions

WatchID Pro (weekly, monthly, or annual) is billed by Apple and renews automatically unless cancelled at least 24 hours before the end of the current period. Manage or cancel it in Settings › Apple ID › Subscriptions. To restore a subscription after reinstalling or signing in on a new device, open Me › Unlock WatchID Pro and tap Restore.

Deleting your account

Open Me › Account › Delete Account in the app. This removes your account, profile, scan history, and uploaded images. Deleting the app or your account does not cancel an Apple subscription; cancel it in your Apple ID settings first.

Step-by-step deletion guide →

Privacy

Public Scans is off by default. Your photos stay private unless you enable it in Me › Scan Settings. WatchID does not request tracking permission and does not use the advertising identifier.

Read the Privacy Policy →

WatchID is published by HOROVIEW SAS, 11 bis rue Arsène Houssaye, 75008 Paris, France (SIREN 909 354 110).